AFTERPAY & LAYBUY AVAILABLE

Returns & Refund Policy

I'm sure you'll adore your product. If for any reason you are not happy with your purchase, you may advise us of the return request within 5 days of receiving your parcel. Product/s must be in the original unused condition.

Cancelling your Pre-Order:
If you request to cancel your pre-order and contact us with your request AFTER 24 hours of purchase, a 5% fee will incur to the refund, which are the fee’s that we are charged for your original transactions.

Faulty Item/s:
All products are thoroughly inspected prior to packaging and postage, however in the unlikely case of a faulty or damaged item, we'll review your situation and advise further steps accordingly. Product/s must be in the original unused condition.
Enchanted Blossoms & Co reserves the right to refuse a product that does not meet with the stated terms and conditions. It is within our discretion to deem if a product is faulty or not.

Our Refund & Returns Policy only covers (5) five days after receipt of products/packages are received.

Please firstly email: enchanted.blossoms@hotmail.com
Email Subject : RETURN & REFUND
1. Name:
2. Order Number:
3. Return Reason/s:
4. PHOTOS OF ITEM/S BEING RETURNED.

If approved, a reply email will be sent to you within 7 business days with the return address.

Items must be returned at your return postage cost via Australia Post, within the 5 day timeframe. You'll need to send a photo of the parcel with the details and tracking number visibly seen.

Once we receive your item and products have met the required conditions, we will issue a refund to the value of product/s minus a 5% processing fee which we are charged by our providers upon your original order. Following an email notification, approving your refund. 

Refunds are issued via your original payment method within a 30-day period. WE ISSUE REFUNDS FOR THE ITEM/S AND NOT FOR THE POSTAGE COST OF THE ORDER THAT WAS SENT.

No Custom Orders can be cancelled.

We reserve the right to refuse any refund requests we feel are unreasonable.

Should you have any further queries, kindly contact us through our websites "Contact Us" tab or email: enchanted.blossoms@hotmail.com